Built around quality, clarity and confidence.

Every space is unique, and every Digital Twin begins with the real world.

Our goal is simple: to deliver an Aestra experience that meets our standards for quality, realism and exploration. Every project is carefully captured, processed and reviewed before delivery to ensure the experience represents your space at its best.

Our commitment to quality

We take pride in every experience we create.

In the rare event that a capture does not meet our quality standards, our team will assess the project and determine the best solution — whether through additional optimization, targeted recapture or an alternative capture approach.

Our priority is always the same: finding the right path to deliver an experience that meets the Aestra standard.

If we wouldn’t proudly put the Aestra name on it, we don’t deliver it.

If it doesn’t meet our standards, we don’t deliver it.

Every Digital Twin is reviewed by Aestra before final delivery.

Following capture and processing, we evaluate the overall visual quality, coverage and experience to make sure the result meets our standards.

If a capture does not meet those standards, we may:

Reprocess or optimize the existing capture
We’ll first determine whether the result can be improved through processing or optimization.

Recapture affected areas
When reasonably possible, we’ll return to recapture areas that did not produce an acceptable result.

Recommend an alternative approach
Some environments may require a different capture method or combination of technologies.

Cancel the affected service
If we determine that an acceptable Digital Twin cannot reasonably be produced, the affected Digital Twin service may be cancelled and any applicable refund or credit will be determined according to the project agreement.

Our objective is never to deliver an experience simply because the capture has already been completed.

Great Digital Twins start with great capture conditions.

Digital Twins are reconstructed from real environments, and certain conditions can influence the final result.

These may include:

Low or highly uneven lighting
Strong direct sunlight or rapidly changing light
Mirrors and highly reflective surfaces
Glass and transparent objects
Moving people, vehicles or equipment
Moving vegetation
Restricted or inaccessible areas
Repetitive or visually featureless environments
Weather conditions
Changes to the environment during capture

Minor visual artifacts may naturally occur in reconstructed 3D environments and do not necessarily indicate a defective capture.

When a space presents unusual challenges, Aestra may recommend adjustments to the capture plan or additional capture methods.

A little preparation makes a big difference.

Before your scheduled capture, we may provide preparation instructions based on your environment.

Whenever applicable, we recommend:

Ensuring adequate and consistent lighting
Minimizing movement throughout the space
Opening rooms and areas that need to be captured
Removing confidential or sensitive information
Preparing the space as you would like it to appear in the final experience
Informing us in advance of inaccessible or restricted areas
Following any project-specific preparation instructions provided by Aestra

The Digital Twin represents the environment as it exists during capture. Unless otherwise agreed, staging, cleaning, object removal and physical preparation of the space remain the client’s responsibility.

We’ll determine why before determining who pays.

If the original capture does not meet Aestra’s quality standards because of our capture or processing, a reasonable corrective recapture will be performed at no additional capture charge whenever reasonably possible.

Additional charges may apply when a recapture is required because:

The space was not prepared according to agreed instructions
Required areas were inaccessible
Conditions were materially different from those communicated before the appointment
Significant movement or activity could not be controlled
The client requests changes to the physical environment after the original capture
The client requests additional areas or scenes that were not included in the original scope

Any additional cost will be communicated before additional work is performed.

Your capture and the Aestra experience are two different things.

Aestra separates the Digital Twin created from your space from the proprietary technology used to deliver the interactive online experience.

Your project agreement will specify the deliverables included with your project and the rights granted to you for those deliverables.

Where an exportable Digital Twin file is included or purchased as part of the project, it can be provided in the available delivery format subject to the terms of the project agreement.

Aestra retains ownership of its proprietary technology, including AestraStudio, its viewer, interfaces, software, tools, systems and related platform technology.

Your rights to the captured content and Aestra’s technology are therefore clearly distinguished.

Keep it live only for as long as you need it.

Your interactive Aestra experience is hosted through Aestra’s online infrastructure.

Your initial hosting period will be identified in your proposal or project agreement.

After that period, you may choose to keep the experience live under the applicable monthly or annual hosting plan.

When hosting ends, the public experience may be taken offline. Ending hosting does not transfer ownership of Aestra’s platform, viewer or proprietary technology.

Depending on the project and applicable retention policy, the Digital Twin may remain archived for a defined period and may be eligible for future reactivation.

Understand how your experience is being used.

While an eligible Aestra experience is live, engagement analytics may be collected to help measure how visitors interact with the Digital Twin.

Depending on the experience, analytics may include information such as:

Visits and sessions
Engagement time
Scene activity
Hotspot interactions
Saved-view or camera interactions
AI Vision usage
Device or platform information
General geographic information

Available metrics may vary by project, platform configuration and privacy requirements.

Analytics are intended to provide engagement insights and should not be interpreted as guarantees of sales, bookings, conversions or other business outcomes.

Your initial experience is built with you.

The initial creation of your Aestra experience includes the content, configuration and revision allowance identified in your proposal.

Once the initial experience has been approved, future modifications may be billed separately.

These may include changes to:

Hotspots
Text and descriptions
Photos or videos
Documents
Links and calls to action
Scenes and saved views
Branding
Contact information
Other interactive content

We will communicate any applicable cost before completing billable modifications.

Clients with eligible AestraStudio access may be able to manage certain supported content directly according to their subscription and permissions.

You are responsible for ensuring that you have the necessary rights and permissions for content you ask us to publish within your experience, including logos, photographs, videos, documents, music, trademarks and other third-party materials.

Aestra may decline to publish content that appears unlawful, infringing, harmful or technically unsuitable.

AI Vision is for visualization.

When AI Vision is available within an experience, generated images are visual interpretations created using artificial intelligence.

AI-generated results may contain inaccuracies, altered dimensions, unexpected objects or other differences from the actual environment.

AI Vision should therefore be treated as a visualization and ideation tool — not as an architectural, engineering, construction or dimensional representation of what can actually be built or achieved.

Unless a project explicitly includes a deliverable with a specified accuracy standard, the Digital Twin is intended primarily as a visual and interactive representation of the captured environment.

Visual scale, measurements or spatial relationships observed within the experience should not be relied upon for construction, engineering, surveying or other applications requiring certified dimensional accuracy.

Any specialized survey, measurement or technical deliverable will be clearly identified separately in the project scope.

If it’s visible during capture, it may appear in the Digital Twin.

Before capture, clients should remove or conceal information they do not want represented digitally.

This may include:

Personal photographs
Computer screens
Documents
Access codes
License plates
Personal information
Confidential business information
Security-sensitive information

If sensitive information is identified after processing, contact us as soon as possible. We’ll determine whether it can reasonably be removed, obscured or corrected.

Outdoor capture depends on suitable environmental conditions.

Aestra may postpone or reschedule exterior work when rain, snow, wind, lighting or other conditions could materially affect capture quality, equipment safety or the final result.

A weather-related rescheduling initiated by Aestra for quality or safety reasons will not be treated as a client cancellation.

Photography, video, aerial media, floor plans and other optional deliverables may be added to eligible projects.

Each additional service may have its own scope, delivery format, revision allowance, usage rights and quality requirements, which will be identified in the applicable proposal.

Built around quality, clarity and confidence.

OUR PROMISE

OUR QUALITY COMMITMENT

If it doesn’t meet our standards, we don’t deliver it.

Every Digital Twin is reviewed by Aestra before final delivery.

Following capture and processing, we evaluate the overall visual quality, coverage and experience to make sure the result meets our standards.

If a capture does not meet those standards, we may:

Reprocess or optimize the existing capture We’ll first determine whether the result can be improved through processing or optimization.

Recapture affected areas When reasonably possible, we’ll return to recapture areas that did not produce an acceptable result.

Recommend an alternative approach Some environments may require a different capture method or combination of technologies.

Cancel the affected service If we determine that an acceptable Digital Twin cannot reasonably be produced, the affected Digital Twin service may be cancelled and any applicable refund or credit will be determined according to the project agreement.

Our objective is never to deliver an experience simply because the capture has already been completed.

REAL-WORLD CAPTURE CONDITIONS

Great Digital Twins start with great capture conditions.

Digital Twins are reconstructed from real environments, and certain conditions can influence the final result.

These may include:

Low or highly uneven lighting

Strong direct sunlight or rapidly changing light

Mirrors and highly reflective surfaces

Glass and transparent objects

Moving people, vehicles or equipment

Moving vegetation

Restricted or inaccessible areas

Repetitive or visually featureless environments

Weather conditions

Changes to the environment during capture

Minor visual artifacts may naturally occur in reconstructed 3D environments and do not necessarily indicate a defective capture.

When a space presents unusual challenges, Aestra may recommend adjustments to the capture plan or additional capture methods.

PREPARING YOUR SPACE

A little preparation makes a big difference.

Before your scheduled capture, we may provide preparation instructions based on your environment.

Whenever applicable, we recommend:

Ensuring adequate and consistent lighting

Minimizing movement throughout the space

Opening rooms and areas that need to be captured

Removing confidential or sensitive information

Preparing the space as you would like it to appear in the final experience

Informing us in advance of inaccessible or restricted areas

Following any project-specific preparation instructions provided by Aestra

The Digital Twin represents the environment as it exists during capture. Unless otherwise agreed, staging, cleaning, object removal and physical preparation of the space remain the client’s responsibility.

IF A RECAPTURE IS NEEDED

We’ll determine why before determining who pays.

If the original capture does not meet Aestra’s quality standards because of our capture or processing, a reasonable corrective recapture will be performed at no additional capture charge whenever reasonably possible.

Additional charges may apply when a recapture is required because:

The space was not prepared according to agreed instructions

Required areas were inaccessible

Conditions were materially different from those communicated before the appointment

Significant movement or activity could not be controlled

The client requests changes to the physical environment after the original capture

The client requests additional areas or scenes that were not included in the original scope

Any additional cost will be communicated before additional work is performed.

YOUR DIGITAL TWIN

Your capture and the Aestra experience are two different things.

Aestra separates the Digital Twin created from your space from the proprietary technology used to deliver the interactive online experience.

Your project agreement will specify the deliverables included with your project and the rights granted to you for those deliverables.

Where an exportable Digital Twin file is included or purchased as part of the project, it can be provided in the available delivery format subject to the terms of the project agreement.

Aestra retains ownership of its proprietary technology, including AestraStudio, its viewer, interfaces, software, tools, systems and related platform technology.

Your rights to the captured content and Aestra’s technology are therefore clearly distinguished.

ONLINE EXPERIENCE

Keep it live only for as long as you need it.

Your interactive Aestra experience is hosted through Aestra’s online infrastructure.

Your initial hosting period will be identified in your proposal or project agreement.

After that period, you may choose to keep the experience live under the applicable monthly or annual hosting plan.

When hosting ends, the public experience may be taken offline. Ending hosting does not transfer ownership of Aestra’s platform, viewer or proprietary technology.

Depending on the project and applicable retention policy, the Digital Twin may remain archived for a defined period and may be eligible for future reactivation.

ANALYTICS

Understand how your experience is being used.

CONTENT & REVISIONS

Your initial experience is built with you.

CLIENT CONTENT

AI-GENERATED CONTENT

AI Vision is for visualization.

ACCURACY & MEASUREMENTS

PRIVACY DURING CAPTURE

If it’s visible during capture, it may appear in the Digital Twin.

WEATHER & EXTERIOR CAPTURES

PROFESSIONAL MEDIA ADD-ONS

Reprocess or optimize the existing capture
We’ll first determine whether the result can be improved through processing or optimization.

Recapture affected areas
When reasonably possible, we’ll return to recapture areas that did not produce an acceptable result.

Recommend an alternative approach
Some environments may require a different capture method or combination of technologies.

Cancel the affected service
If we determine that an acceptable Digital Twin cannot reasonably be produced, the affected Digital Twin service may be cancelled and any applicable refund or credit will be determined according to the project agreement.